eBusiness
Add increased functionality to your website and
deploy an extensible, fully scalable, integrated eBusiness solution.
Quantum VS eBusiness is designed to help you improve customer service
and build, manage and deliver your company's unique portfolio, anytime,
anywhere.
Online Account Enquiries
Quantum VS eBusiness allows you to first start by publishing discrete
elements to your existing website to improve customer service. By
placing account information online, your customers have fast access
to online account enquiries, whereby they may view Statements, Invoice
History, Outstanding Orders, Record Card and their Debt Status.
eBusiness
In order to leverage existing investment in your Quantum VS Catalogue,
Quantum VS is fully integrated allowing you to place it online,
providing a true end-to-end e-business facility for both account
and cash transactions.
By exploiting "publish once - sell anywhere" business techniques, customer relationship management will improve, replacing repetitive, expensive and inconsistent sales methodology.
Company examples using Quantum VS eBusiness include:
Fixings
and Powertool Centre, Lamba
PLC, Edwardes
Bros, Lynas
Food Service, J
T Dove, Lamberts...
Drive Down Business Operating Costs
- Reduced Staff Levels:
Allow your customers to place orders directly on your system and obtain fast, accurate account information (ie; invoice history, record card, outstanding orders etc) without operator intervention and expensive tele-sales resources.
- Reduced Printing Costs:
With your up-to-date and comprehensive Products and Services catalogue now on-line, printing costs can be reduced.
- Reduced Transaction Charges:
With an estimated 20% of a businesses turnover resulting from 80% of its' sales transactions, e-business enables these low value sale transactions to be processed cost effectively, in less time and with fewer resources.
Key Benefits
- Improved Customer Service
Manage your product information in one place and provide both staff and customers access to rich product content including dynamic pricing, images, videos and other marketing collateral.
- Reduced Customer Queries
Reduce the volume of account queries you receive and enable your accounts staff to focus on more productive tasks. Reduce the volume of product and pricing queries so that your sales people can concentrate on selling.
- New Sales and Marketing Channel
Join the eBusiness community through your new sales channel and publish products, prices and services over the internet.
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From a marketing perspective, the online system has been a major boost. Customer awareness of our complete product range has grown dramatically. Many customers admitted that they spent as little as 5 minutes reading our printed catalogue, but could spend up to 15 minutes looking at new products each time they visit the site.
