Sales enquiry management &
Busy sales desk and trade counter environments demand
focused solutions. Quantum VS optimises operator efficiency by delivering
intuitive, comprehensive information at point of sale, where speed
and service is paramount.
VS is a class-leading telesales, enquiry management and order processing
application, designed for the way you work! Sales staff have access
to real-time information and can also immediately identify up-sell
and cross-sell opportunities to deliver first class customer service
- regardless of experience. With customisable screens, the interface
design ensures that productivity is optimised at all times and orders
can be processed with or without using a mouse.
Quantum VS is used in busy telesales, P.O.S., purchasing and inventory
management offices, where users must be alerted immediately to dynamic
business processes. From credit monitoring to customer trading pattern
recognition, users need access to key information at all times,
in order to process transactions efficiently.
An integrated, rich-content Catalogue further enhances staff efficiency
and customer service. Company knowledge may be incorporated within
the product catalogue, with images, web links and even movies, to
deliver product information, health & safety advice and identify
more selling opportunities. From the moment a sales enquiry is taken,
every opportunity is tracked and monitored. Quotations, conversions
and lost sales analysis provide visibility of all activity. Senior
staff can manage and prioritise transactions, allowing less experienced
colleagues to deliver better customer service and improved conversion
Feature rich functionality:
- Optimise your sales process with integrated quotation processing,
enquiry logging, lost sales analysis and tele-sales performance
- Fully-featured, but straightforward to use and quick to process
- Improved staff productivity & customer service through the integrated
rich media catalogue.
- Optional input facilities with customisable displays & layouts,
plus colour coded screens for easy navigation and maximum productivity.
- Point of Sale options with enhanced features for fast trade counter transactions.
you're handling complex enquiries and orders or processing trade
counter transactions in a busy point of sales environment, Quantum
VS is designed for busy multi-tasking sales teams. Process multiple,
complex enquiries, produce quotations, 'park' orders and process
back-to-back purchase orders simultaneously.
Previous enquiries may be retrieved instantly, with full customer
history & purchase details and converted as required, minimising
repetitive, time consuming operations. Full performance analysis
is incorporated, covering quote to order conversion ratios and full
lost order analysis.
- Support for specialised stock units, including length, weight,
volume and additional processes.
- Margin control at branch level, company level or by user. Negotiable
discount rules can be capped, with security-controlled override
- Pricing rules may be as simple or as comprehensive as required
with custom pricing rules.
- Special customer pricing by product or product groups, optionally
restricted by issuing branch or customer site.
- 'Effective from and to' dates, allowing for easy set up of promotional
- Marketing campaigns and promotions such as 'points per product',
'BOGOF', and other similar features are supported.
- For detailed pricing discussions there is a dedicated negotiation
panel facility. Users may also view pricing history for customer
by product to optimise negotiations.